Frankfort operates its own water and sewer system, which includes wastewater treatment plants, wells, water towers and iron removal facilities. The utility department serves approximately 24,000 customers in Frankfort and Frankfort Square, as well as portions of Tinley Park and unincorporated Cook County.
The Sewer department employees operate and maintain the regional wastewater treatment plant. Operational duties include sampling, monitoring and maintaining all functions of these facilities to meet and exceed all Illinois Environmental Protection Agency (IEPA) regulatory requirements.
The water department field employees are responsible for reading customers' water meters, shutting off the water on delinquent accounts, taking routine samples of water for IEPA testing, fixing water main breaks, making sure the hydrants are maintained and functional, being available 24/7 to resolve customers' water concerns and issues, checking wells, and maintaining water and sewer lines.
The water department office clerks must send approximately 11,000 utility bills per month, answer customers' bill and water usage questions, schedule appointments between customers and field employees to address customer concerns, process utility bill payments, apply penalties to delinquent accounts and manage the water shutoff process with employees in the field.
Meet the Director
Zachary Brown, AICP, CFM
Zachary Brown has worked for the Village of Frankfort for over 15 years serving in the planning, building and utilities departments. He holds a bachelor's degree in urban and regional planning from the University of Illinois at Urbana- Champaign and is completing his thesis to earn a master's degree in public administration from Governor's State University. Zach is a licensed Class B Public Water Supply Operator, a Certified Floodplain Manager (CFM), and was admitted to the American Institute of Certified Planners (AICP). Zach and his family reside in Frankfort.