OUR NEW PAYMENT SYSTEM IS LIVE! - PAYMENTS ARE FASTER, EASIER, AND MORE SECURE!
CLICK HERE TO VIEW & pay bill online
After over a year of prepping and planning, we have upgraded our Information Technology with a new ERP Village-wide computer software system and new payment system which will offer an improved interface, increased functionality, and more capabilities for staff, residents, and customers. The upgraded payment processing will provide several additional options to receive and pay bills and invoices.
SIGN UP TODAY!
BY-PHONE
To make a payment by phone or check your account balance 24/7 use our automated phone service by calling (844) 615-0095
IN-PERSON
Stop by the Village Administration Building at 432 W. Nebraska Street during the regular office hours of 8:00 AM to 5:00 PM to pay with cash or check.
DROPBOX (CHECKS ONLY)
Your payment and water bill stub can be placed in our drive-through drop box, located outside of the Village Administration building at 432 W. Nebraska Street. Your payment is on time if placed in the drop box on or before the due date. Drop box payments are collected and processed the next weekday morning.
Please note the following Village policies regarding bill payment:
- A 10% penalty will be applied to overdue accounts.
- A $45 fee will be placed on all accounts if water is shut off for non-payment.
- A $25 fee will be charged for all returned payments.
NEW TO FRANKFORT?
Call (815) 469-2177 to set up your water account or visit the Village Hall at 432 W. Nebraska.