Frankfort, IL

After over a year of prepping and planning, we have upgraded our Information Technology with a new ERP Village-wide computer software system and new payment system which will offer an improved interface, increased functionality, and more capabilities for staff, residents, and customers. The upgraded payment processing will provide several additional options to receive and pay bills and invoices.

*Automatic credit card payment customers may need to reactivate these options on the new system *

IF AN AMOUNT DUE APPEARS ON TOP OF YOUR BILL - AUTO PAY MUST BE REACTIVATED:

IF "$AUTO BILL PAYM" APPEARS ON TOP OF YOUR BILL - AUTOPAY HAS ROLLED OVER FROM THE PREVIOUS PAYMENT SYSTEM:

How to Videos:
-Account Registration
-How to Enroll in Auto Pay
-How to Register for Pay by Text
-How to Opt into Paperless Billing
-How to Update Auto Pay Method
-How to Manage Re-Occurring Payment
-How to Make a Payment using Pay by Text

Stop by the Village Administration Building at 432 W. Nebraska Street during the regular office hours of 8:00 AM to 5:00 PM to pay with cash or check.

Your payment and water bill stub can be placed in our drive-through drop box, located outside of the Village Administration building at 432 W. Nebraska Street. Your payment is on time if placed in the drop box on or before the due date. Drop box payments are collected and processed the next weekday morning.

Please note the following Village policies regarding bill payment:

A 10% penalty will be applied to overdue accounts.
A $45 fee will be placed on all accounts if water is shut off for non-payment.
A $25 fee will be charged for all return checks.

NEW TO FRANKFORT?

Call (815) 469-2177 to set up your water account or visit the Village Hall at 432 W. Nebraska.

Frankfort, IL

Water Bill Payment Options

OUR NEW PAYMENT SYSTEM IS LIVE! - PAYMENTS ARE FASTER, EASIER, AND MORE SECURE!

CLICK HERE TO VIEW & pay bill online

SIGN UP TODAY!

BY-PHONE

IN-PERSON

DROPBOX (CHECKS ONLY)